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DATA PROTECTION
Importance of data protection
The Düsseldorf Lyric Opera eV takes the protection of your personal data very seriously. We want you to know when we save which data and how we use them. The following declaration gives you an overview of how we protect your personal data and our information obligations with regard to the collection of personal data.
related data to you.
1. Processing activities
Düsseldorf Lyric Opera eV processes personal data when you use certain offers or services on our website. If you use our online reservation or fill out the contact forms, we ask you to provide your name, email address, telephone number and address. In any case, once we have received this information, we will know your identity.
If you buy directly from the Internet, your data will be stored on the WIX Wix.com Luxembourg Sarl, 5, rue Guillaume Kroll, L-1882 Luxembourg.
To protect against misuse of our internet booking system, the log data is stored for a reasonable period of time, regardless of whether a booking is made.
2. Earmarking of the processing of personal data
Düsseldorf Lyric Opera eV processes personal data for three basic purposes:
a. To complete your purchase / reservation
b. In order to be able to inform you about the events and promotions of the Düsseldorf Lyric Opera eV which also correspond to your interests (for this we create a customer profile about you)
c. In order to be able to meet your request for contact
3. Legal basis for processing and storage duration
Legal obligation of data storage according to §257 HGB and 147 AO (tax regulation) with regard to the contractual processing of a ticket sales transaction
Lawfulness of processing in accordance with Article 6 GDPR Paragraph 1a - if consent has been given; Paragraph 1b - if the processing is necessary for contractual measures, 1f - to create a customer profile
Your personal data, which are required to fulfill contractual obligations, are stored in accordance with the statutory retention periods.
Your personal data, which we need for information or advertising purposes and the creation of your customer profile, will be stored until you have objected to the processing of the aforementioned purposes or an aforementioned purpose.
4. Right to information
You have the right to receive information about your personal data processed by Düsseldorf Lyric Opera eV, unless statutory / contractual retention requirements justify the data processing.
5. Right to object / right to "be forgotten", right to correction, deletion, restriction of data processing and right to data portability
You have the option to object to data processing. The data will then be deleted unless this would require a disproportionate effort and this is possible under applicable law. The processing of personal data, which must be stored in order to fulfill the contract and the resulting statutory retention periods, cannot be effectively objected to.
You can object to the processing of your data for the purpose of creating a customer profile at any time. This data will then be deleted.
Note: Düsseldorf Lyric Opera eV cannot guarantee that data is no longer available on the Internet or that it is misused by third parties, as the use of social networks, for example, is generally associated with data protection risks.
You also have the right to correct incorrect data and to restrict data processing and data portability in a machine-readable format.
In the event of a complaint, please contact Düsseldorf Lyric Opera eV. You can also contact the supervisory authority with a complaint (see below for addresses).
6. Transmission to third parties / data recipients
Düsseldorf Lyric Opera eV will only pass on your personal data to third parties under the following conditions:
a. if you have consented to the transmission
b. or if this is necessary to carry out your reservation or services that you want to use.
Exceptions to this are mandatory legal provisions or violations of terms of use
a. if there is an enforceable administrative or judicial order
b. or insofar as this is necessary to prevent improper use of our offers or services, in particular use in violation of the General Terms and Conditions of Düsseldorf Lyric Opera eV or special terms of use in a legally permissible manner.
To the extent that we are required to do so by law or a court order, we will become yours
Transmit data to authorities authorized to receive information.
7. Social media / links to other websites
The Düsseldorf Lyric Opera eV also presents itself in online social networks offered by other companies (e.g. Facebook, Twitter etc.)
Please note that the respective data protection and terms of use of these companies apply to the registration and use of such online networks.
Details on the processing of the data can be found here:
https://www.facebook.com/about/privacy
https://twitter.com/privacy
Although we carefully select our business partners, we cannot accept any liability or guarantee for the correctness or completeness of the content or the data security of third-party websites. Therefore, this data protection declaration does not apply to linked websites
Third party websites.
As a content provider, Düsseldorf Lyric Opera eV is responsible for its own content, which it makes available for use, in accordance with general laws. A distinction must be made between this own content and cross-references ("external links") to content provided by other providers. This third-party content does not originate from Düsseldorf Lyric Opera eV, nor does Düsseldorf Lyric Opera eV have the opportunity to influence the content of third-party sites. The contents of external sites to which Düsseldorf Lyric Opera eV refers by means of links do not reflect the opinion of Düsseldorf Lyric Opera eV, but serve only for information and the representation of contexts.
8. Cookies and log files
This website uses so-called cookies. These are small text files that are stored on your computer and saved by your browser. They do not cause any damage to your computer and do not contain any viruses, but rather serve to make the website more user-friendly, more effective and safer. By using our services, you consent to our use of cookies. The legal basis for processing this cookie is Article 6 (1) (f) GDPR (legitimate interest). Most of the cookies we use are so-called session cookies. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.
Information on the use of Google Analytics
We use Google Analytics, a web analysis service provided by Google LLC (“Google”), on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f. GDPR). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a Google server in the USA and stored there.
Google is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).
This website uses Google Analytics, a web analysis service provided by Google Inc, (1600 Amphitheater Parkway Mountain View, CA 94043, USA). Use includes the Universal Analytics operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyze the activities of a user across devices.
Google Analytics uses cookies, which enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is Section 15 Paragraph 3 TMG or Art. 6 Paragraph 1 f GDPR. The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted 14 months after the last use of our services. The deletion of data whose retention period has expired takes place automatically once a month. More information on terms of use and data protection can be found at:
https://www.google.com/analytics/terms/de.html or under https://policies.google.com/?hl=de .
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by doing this https://tools.google.com/dlpage/gaoptout?hl=de download and install. Opt-out cookies prevent the future collection of your data when you visit this website. In order to prevent the collection by Universal Analytics across different devices, you have to carry out the opt-out on all systems used. If you click here, the opt-out cookie will be set: Deactivate Google Analytics.
Google AdWords and ConversionTracking
In order to draw attention to our services, we place Google Adwords ads and use Google Conversion Tracking for the purpose of personalized, interest-based and location-based online advertising. The option to anonymize the IP addresses is regulated in the Google Tag Manager via an internal setting that is not visible in the source of this page. This internal setting is set in such a way that the anonymization of the IP addresses required by the laws on data protection is achieved.
The ads are shown after searches on the websites of the Google advertising network faded in. We have the option of combining our ads with certain search terms. With the help of cookies we can place advertisements based on the previous visits of a user on our website.
When you click on an ad, Google sets a cookie on the user's device. Further information on the cookie technology used can also be found in Google's information on the Website statistics and in the Privacy policy .
With the help of this technology, Google and we as a customer receive information that a user has clicked on an ad and has been redirected to our website. The information obtained in this way is used exclusively for statistical analysis to optimize advertising. We do not receive any information with which visitors can be personally identified. The statistics made available to us by Google include the total number of users who clicked on one of our ads and, if applicable, whether they were redirected to a page on our website with a conversion tag. Based on these statistics, we can understand the search terms for which our ad was clicked particularly often and which ads lead to the user being contacted via the contact form.
Furthermore, if you access our customers' website via a Google ad and then establish contact with them, the data you enter there will be passed on to us as a service provider for the purpose of optimizing their Google AdWords campaigns and stored for this purpose. This takes place not only when contact is made via the existing web form, but also when contact is made by telephone, in that we assign an individual telephone number to visitors to the website who come via a Google AdWords ad. The admissibility of this processing results from Art. 6 para. 1 f) GDPR. There is a contract data processing agreement with the respective company in accordance with Art. 28 GDPR. Skull Media will delete the data immediately after the purpose has been achieved. You are of course also entitled to the statutory rights of data subjects (in particular information, deletion) towards us (the company Skull Media).
If you do not want any of this, you can prevent the storage of the cookies required for these technologies, for example via the settings of your browser or app. In this case, your visit will not be included in the user statistics.
You also have the option of Ad setting select the types of Google ads or deactivate interest-based ads on Google. Alternatively, you can deactivate the use of cookies by third parties by clicking the Deactivation help the network advertising initiative.
Furthermore, if you access our website via a Google ad and then contact us, the data you enter there will be passed on to our service provider Skull Media for the purpose of optimizing the Google AdWords campaigns and stored for this purpose. This takes place not only when contact is made via the existing web form, but also when contact is made by telephone, in that we assign an individual telephone number to visitors to the website who come via a Google AdWords ad. The admissibility of this processing results from Art. 6 para. 1 f) GDPR. There is a contract data processing agreement with the respective company in accordance with Art. 28 GDPR. Skull Media will delete the data immediately after the purpose has been achieved. The Skull Media company is of course also entitled to the statutory rights of data subjects (in particular information, deletion).
Also received Google and we, however, have the statistical information on how many users visited this page and when. If you do not want to be included in these statistics either, you can prevent this with the help of additional programs for your browser (for example with the Ghostery add-on).
Google double-click
We use DoubleClick, a service from Google Inc. DoubleClick uses cookies to display user-based advertisements. The cookies recognize which ad has already been shown in your browser and whether you have accessed a website via an ad. The cookies do not collect any personal information and cannot be associated with such information.
If you do not want to receive user-based advertising, you can use the to place advertisements Ad setting Deactivate from Google.
You can find more information about how Google uses cookies in the Data protection read it from google.
Google Dynamic Remarketing
We use the dynamic remarketing function of Google AdWords on our website. The technology enables us to place automatically generated, target group-oriented advertising after your visit to our website. The advertisements are based on the products and services that you clicked on the last time you visited our website.
Google uses cookies to create interest-based ads. Cookies are small text files that are saved in your browser when you visit our website. Google usually stores information such as your web request, IP address, browser type, browser language, and the date and time of your request. This information is only used to assign the web browser to a specific computer. They cannot be used to identify a person.
If you do not want to receive user-based advertising from Google, you can use the to place advertisements Ad setting Deactivate from Google.
You can find more information about how Google uses cookies in the Data protection read it from google.
Google Tag Manager
For the sake of transparency, we would like to point out that we use the Google Tag Manager. The Google Tag Manager itself does not collect any personal data. The Tag Manager makes it easier for us to integrate and manage our tags. Tags are small code elements that are used, among other things, to measure traffic and visitor behavior, to record the impact of online advertising and social channels, to set up remarketing and targeting, and to test and optimize websites. If you have made a deactivation, this deactivation will be taken into account by Google Tag Manager.
For more information on Google Tag Manager see: https://www.google.com/intl/de/tagmanager/use-policy.html .
Server log files
As the operator of this website, we automatically collect and save information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type and browser version
operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address
This data will not be merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of illegal use. The log files are stored for a maximum of 14 days.
9. Privacy by Design / Privacy by Default (security of data processing)
Düsseldorf Lyric Opera eV endeavors to protect your personal data from loss, misuse, unauthorized access and destruction.
a. Encryption (technical security): Your order data is encrypted for security reasons when you buy tickets online (web shop).
b. Employees in sales & service (organizational security): All employees of Düsseldorf Lyric Opera eV who deal with the processing of customer data are obliged to handle personal data correctly in accordance with data protection law and are regularly trained / sensitized.
10. Responsible body
Düsseldorf Lyric Opera eV
Aachener Str. 97
40223 Düsseldorf
Our employees are familiar with the data protection regulations and are obliged to observe them strictly. If we use external contractors to provide offers or services, they are bound by data protection regulations.
11. Data protection officer of the Düsseldorf Lyric Opera eV
Düsseldorf Lyric Opera eV
Aachener Str. 97
40223 Düsseldorf
Office: Elberfelder Str. 2 (for postal address via address Düsseldorf Lyric Opera eV:
Aachener Str. 97
40223 Düsseldorf
Tel: +49 (0) 152 0341 7480
12. Rights of data subjects
As a data subject, you have the right to information about the type and scope of your personal data (Art. 15 GDPR), the right to correct incorrect or incomplete data (Art. 16 GDPR), the right to delete the data or restrict processing ( Art. 17 and 18 GDPR), the right to object to the use of your personal data (Art. 21 GDPR) and the right to data portability (Art. 20 GDPR).
To assert your rights, please send your request to the contact details listed above.
An objection to the processing of personal data can only be made with effect for the future. Processing that took place before the revocation is not affected.
In addition, there is a right of appeal to the competent supervisory authority (Art. 77 GDPR).
Status: May 2018
13. Changes to this data protection declaration
If we introduce new services, change internet procedures or if internet and EDP security technology continues to develop, the data protection declaration must be updated. We therefore reserve the right to change or add to the declaration as required. The change will be published here. You should therefore visit this website regularly to find out about the current status of the data protection declaration.
14. Liability
Despite careful checking, no liability can be assumed for the correctness, completeness and topicality of this website. In particular, Düsseldorf Lyric Opera eV assumes no liability for any damage or consequences arising from the direct or indirect use of the content offered.
The data protection officer of the Düsseldorf Lyric Opera eV